We process orders as soon as we receive them. So in most cases, unfortunately, you can't change or cancel an order once it has been placed. However for more details, please check our return/exchange policy or contact our support team via email on bambooyst@gmail.com or chat with us on Facebook, Instagram or Line @bambooyst!
We encourage you to sign up and log in before placing orders. This makes you eligible for our soon-to-be-launched loyalty program and other awesome offers. However, if you want, you can still check-out as a guest without having to sign up.
Yes, definitely! We would be glad to help make your loved ones feel special. Please contact our support team to see the different packing options available before placing your order.
Yes. If you email our team within 1 hour of placing an order, we can surely help you change the delivery address. Please note that we'll be able to change the delivery address only if the old and the new address are both in the same city.
Please get in touch with a Bambooyst representative via email on bambooyst@gmail.com or chat with us on Facebook, Instagram or Line @bambooyst! We'll be happy to help!
It will usually be delivered to you in 2-3 working days if the delivery is to be made within Thailand. For overseas packages, the delivery depends on your location.
You can track your order with the unique code sent to your email once your order is confirmed.
Our Delivery Partners will try to reach you before delivery. You can let them know your preferred time or where to leave your order.
Yes, we do ship around the world. Would love to engage with people who would like to create a difference in the market.
Please refer to our Policy here
Your refund shall be processed and should reach to you in 7-10 business days.
We accept all major credit cards,debit cards. Locally in Thailand you can bank transfer as well.
Yes, you can use more than one coupon at the checkout
Bambooyst products have not been rated for use in dishwashers. We encourage gentle washing by hand.
Yes, the Infuser Bottle, Vacuum Bottle, Travel Tumblr & Coffee Mug can all keep drinks hot/cold for upto 4 hours or longer depending on the circumstances. The Bambooyst Lunch Box does not keep food hot but it is microwaveable (without the lid).
We are FDA & LFGB certified
Please get in touch with a Bambooyst representative via email on bambooyst@gmail.com or chat with us on Facebook, Instagram or Line @bambooyst! We'll be happy to help!
Please get in touch with a Bambooyst representative via email on bambooyst@gmail.com or chat with us on Facebook, Instagram or Line @bambooyst! We'll be happy to help!
