We take pride in our products, and cause, and in the trust that our customers place in us.

Cancellation Policy

Please contact our support team at connect@bambooyst.com to cancel an order. Cancellations are allowed only within 12 hours of placing an order.

Refund & Exchange Policy

Once an order has been fulfilled. We provide a free one-time exchange in case of any manufacturing defect you find in our products.

Returns and exchanges will be accepted only upon receipt of photographic evidence within 24 hours of delivery.

Once the return is approved by our customer support team, the defective product is to be sent to the following address: Room # 31, 5th Floor, Building A, The Bangkok Narathiwat, Chan 16 Yaek 4, Sathorn 10120, Bangkok, Thailand.

A free replacement will be initiated within 24 hours of the receipt of the defective product at the above-mentioned address.

Delivery Policy

We deliver across Thailand through EMS or Kerry Logistics. You can expect to receive your order within 7 working days of placing your order. We provide you the tracking code immediately upon dispatch of your order.

For any additional information or special requests, please reach us at connect@bambooyst.com

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